It is hereby notified for information of all concerned that in accordance with UGC Regulation 2023, the Grievance Redressal Committee for Students is hereby constituted as under:

As Per the UGC (Redressal of Grievances of students ) Regulations, 2023, for students, “Grievance Redressal Committee ” has been constituted.

OBJECTIVES

The grievance handling procedure will contribute to maintaining the harmonious environment in the organization. The Grievance Redressal Committee is expected to come up with a lot of initiatives that focus on providing a structured and effective complaints redressal mechanism.
The committee shall proactively give an opportunity to every student in VIL to be listened to so that any feeling of injustice is sorted out promptly.

The Institutional policy on grievance redressal has been formulated in order to make all the students aware of the complaint handling process. This system would ensure that the redressal sought is just and fair and is within the given frame-work of rules and regulation. The Committee shall discuss and analyze the causes for the complaints, the complaint resolution process and to discuss the progress and action plans on the same.

PROCEDURE

The students and the staff can voice their grievances in the written form. On the receipt of complaint, it is referred to the Grievance Redressal Committee and is resolved immediately. If they don’t get their grievance redressed they can approach the management of the Institution and
even if it is not addressed they can approach the University Grievance Redressal Cell. 

The Committee will deal with Grievances received in written form, from the students about any of the following matters:

• Academic Matters: Related to timely issue of Mark-sheets, Transfer Certificates, Conduct Certificates or other examination related matters.
• Financial matters: Related to dues and payments for various items from library, fees etc.
• Other Matters: Related to certain misgivings about conditions of sanitation, availability of transport, victimization by staff etc.

FUNCTIONS

• Complaint Boxes have been installed in the college campus in which the students, who want to remain anonymous, can put in writing their grievances and their suggestions for improving the academics/ administration of the College.
• The person concerned can personally approach any member of the Committee or can send email or write an application and submit to Convener for grievances of any sort.
• The cases will be attended promptly on receipt of grievances.
• The members will review all cases and will act formally accordingly as per the Institutional guidelines.
• The Committee will give a report to the authority about the cases attended to and the number of pending cases, if any, which require direction and guidance from the higher authorities.

EXCLUSION

The Committee shall not entertain the following issues:

• Decisions of the executive council, academic council, board of studies and other administrative or academic committees constituted by the university.
• Decisions with regard to award of scholarship, fee concessions, medals etc.
• Decisions made by the university with regard to disciplinary matters and misconduct.
• Decisions of the Institution about admissions in any courses offered by the institution.
• Decisions by competent authority on assessment and examination results.

COMPOSITION OF THE COMMITTEE

Chairperson – Prof. (Dr.) Manjunath CG
Convenor – Dr. Tomy Varghese
Member – Dr. Sneha D R
Member – Prof. Arungagiri
Member – Prof. Umashankar

TERM OF OFFICE

The Committee shall be reconstituted every 2 years.